The Foster Quality Management System is registered to ISO 9001:2008
ISO 9001 refers to a set of criteria for an organizational quality management system. This standard is current implemented by more than one million organizations, across 170 countries. The purpose of executing business activities in accorcance with ISO 9001: 2008, is to ensure that both products and services meet customer requirements and that continuous, quality improvement intiatives are in place.
ISO 9001:2008 is a based on the following quality management principles.
- Customer Focus - Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
- Leadership - Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
- Involvement of People - People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. Key benefits:
- Process Approach - A desired result is achieved more efficiently when activities and related resources are managed as a process.
- System Approach to Management - Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.
- Continual Improvement - Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
- Factual Approach to Decision Making - Effective decisions are based on the analysis of data and information.
- Mutually Beneficial Supplier Relationships - An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
For more information on ISO-9001:2008, please visit: www.iso.org