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Biomedical Polymers and Compounds™

IT Support Specialist - Putnam, CT

Summary
IT Support Specialist will provide hardware, network, and application support for Foster’s 3 Companies and their locations. This position will report directly to the Director of IT.

Essential Duties & Responsibilities
• Backup Administration with AppAssure/Rapid Recovery
• PC and Laptop Support
• iPhone Support and AirWatch Administration
• Microsoft Active Directory Management to include Microsoft file server management.
• Microsoft Office product support to include Microsoft O365 Cloud support for Exchange.
• Network and local printer support.
• 1st Tier help desk support using SysAid help desk application.
• Windows Server Administration 2003-2016
• Wireless network support for Extreme APs.
• ShoreTel IP Phone Support.
• Door access system administration.

Supervisory Responsibilities
This position has no supervisory responsibilities, unless temporarily assigned by the Director of Information Technology.

Qualifications
Required Skills are as follows:
• GMP environment knowledge
• Proven problem solving skills.
• Personable and great customer service skills. This position has a lot of contact with all company employees.
• Ability to learn new skills and advanced technologies to include VMware, SAN Storage, and network (WAN) management.

Education and/or Experience
• Desired – minimum of Associated degree in Information Technology (Systems) or Computer Science.
• MCP,MCSE, or VMware VCP Certifications in lieu of formal education will also be considered.

Mathematical Skills
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to work with mathematical concepts and fundamentals.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Certificates, Licenses, Registrations
Microsoft, VMware, and Extreme Networking certificates are desired but not required.

Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
Working environment is generally an office/manufacturing floor environment with requirements of occasional travel to our Foster West office located in North Las Vegas.

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